An Assessment of Student Satisfaction with a Circulating Laptop Service

Louise Feldmann, Lindsey Wess, Tom Moothart

Abstract


Since May of 2000, Colorado State University’s (CSU) Morgan Library has provided a laptop computer lending service. In five years the service had expanded from 20 to 172 laptops. Although the service was deemed a success, users complained about slow laptop startups, lost data, and lost wireless connections. In the fall of 2005, the program was formally assessed using a customer satisfaction survey. This paper discusses the results of the survey and changes made to the service based on user feedback.

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DOI: http://dx.doi.org/10.6017/ital.v27i2.3254

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ISSN:2163-5226

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