Academic Libraries on Social Media: Finding the Students and the Information They Want

Abstract

Librarians from Purdue University wanted to determine which social media platforms students use, which platforms they would like the library to use, and what content they would like to see from the library on each of these platforms. We conducted a survey at four of the nine campus libraries to determine student social media habits and preferences. Results show that students currently use Facebook, YouTube, and Snapchat more than other social media types; however, students responded that they would like to see the library on Facebook, Instagram, and Twitter. Students wanted nearly all types of content from the libraries on Facebook, Twitter, and Instagram, but they did not want to receive business news or content related to library resources on Snapchat. YouTube was seen as a resource for library service information. We intend to use this information to develop improved communication channels, a clear libraries social media presence, and a cohesive message from all campus libraries.

Author Biographies

Heather A. Howard, Purdue University
Purdue University Libraries, Assistant Professor
Sarah Huber, Purdue University
Purdue Libraries, Assistant Professor of Library Science, Engineering Technology Information Specialist
Lisa V. Carter, Santa Clara University
Reference and Instruction Librarian, Santa Clara University Library
Elizabeth Anne Moore, Purdue University
Purdue Library Assistant/Student Supervisor

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Published
2018-03-19
How to Cite
Howard, H. A., Huber, S., Carter, L. V., & Moore, E. A. (2018). Academic Libraries on Social Media: Finding the Students and the Information They Want. Information Technology and Libraries, 37(1), 8-18. https://doi.org/10.6017/ital.v37i1.10160
Section
Articles