User Experience with a New Public Interface for an Integrated Library System

  • Kelly Blessinger Louisiana State University
  • David Comeaux Louisiana State University

Abstract

The purpose of this study was to understand the viewpoints and attitudes of researchers at Louisiana State University toward the new public search interface from SirsiDynix, Enterprise. Fifteen university constituents participated in user studies to provide feedback while completing common research tasks. Particularly of interest to the librarian observers were identifying and characterizing where problems were expressed by the participants as they utilized the new interface. This study was approached within the framework of the cognitive load theory and user experience (UX). Problems that were discovered are discussed along with remedies, in addition to areas for further study.

References

Ashok Sivaji and Soo Shi Tzuaan, “Website User Experience (UX) Testing Tool Development Using Open Source Software (OSS),” in 2012 Southeast Asian Network of Ergonomics Societies Conference (SEANES), ed. Halimahtun M. Khalid et al. (Langkawi, Kedah, Malaysia: IEEE, 2012), 1–6, https://doi.org/10.1109/SEANES.2012.6299576.

“Best Practices for User Centered Design,” Online Computer Library Center (OCLC), accessed June 7, 2019, https://www.oclc.org/content/dam/oclc/conferences/ACRL_user_centered_design_best_practices.pdf.

David A. Grossman and Ophir Frieder, Information Retrieval: Algorithms and Heuristics, 2nd ed. (Dordrecht, The Netherlands: Springer, 2004).

David J. Comeaux, “Web Design Trends in Academic Libraries—A Longitudinal Study,” Journal of Web Librarianship 11, no. 1 (2017): 1–15, https://doi.org/10.1080/19322909.2016.1230031.

DeeAnn Allison, “Information Portals: The Next Generation Catalog,” Journal of Web Librarianship 4, no. 4 (2010): 375–89, https://doi.org/10.1080/19322909.2010.507972.

Dikshant Shahi, Apache Solr: A Practical Approach to Enterprise Search (Berkeley, CA: Springer eBooks, 2015). EBSCOhost.

“Enterprise,” SirsiDynix, accessed June 27, 2019, https://www.sirsidynix.com/enterprise/.

Hollie M. Osborne and Andrew Cox, “An Investigation into the Perceptions of Academic Librarians and Students Towards Next-Generation OPACs and their Features,” Program: Electronic Library and Information Systems 51, no. 4 (2015): 2163, https://doi.org/10.1108/PROG-10-2013-0055.

Jeroen J. G. van Merriënboer and Ayres Paul, “Research on Cognitive Load Theory and Its Design Implications for E-Learning,” Educational Technology Research and Development 53, no. 3 (2005): 5–13, https://doi.org/10.1007/BF02504793.

Jody Condit Fagan, “Usability Studies of Faceted Browsing: A Literature Review,” Information Technology & Libraries 29, no. 2 (2010): 58–66, https://doi.org/10.6017/ital.v29i2.3144.

John Sweller, “Cognitive Load During Problem Solving: Effects on Learning,” Cognitive Science 12, no. 2 (1988): 257–85, https://doi.org/10.1207/s15516709cog1202_4.

Maria Borbely, “Measuring User Satisfaction with a Library System According to ISO/IEC TR 9126‐4,” Performance Measurement and Metrics 12, no. 3 (2011): 151–71, https://doi.org/10.1108/14678041111196640.

Marshall Breeding, “Library Systems Report 2018: New Technologies Enable an Expanded Vision of Library Services,” American Libraries (May 1, 2018): 22–35.

Nina Hollender et al., “Integrating Cognitive Load Theory and Concepts of Human–Computer Interaction,” Computers in Human Behavior 26, no. 6 (2010): 1278–88, https://doi.org/10.1016/j.chb.2010.05.031.

Sharon Q. Yang and Melissa A. Hofmann, “Next Generation or Current Generation? A Study of the OPACs of 260 Academic Libraries in the USA and Canada,” Library Hi Tech 29 no. 2 (2011): 266–300, https://doi.org/10.1108/07378831111138170.

“Usability Testing,” U.S. Department of Health and Human Services, accessed June 1, 2019, https://www.usability.gov/how-to-and-tools/methods/usability-testing.html.

Wolfgang Schnotz and Christian Kürschner, “A Reconsideration of Cognitive Load Theory,” Educational Psychology Review 19, no. 4 (2007): 469–508, https://doi.org/10.1007/s10648-007-9053-4.

Published
2020-03-16
How to Cite
Blessinger, K., & Comeaux, D. (2020). User Experience with a New Public Interface for an Integrated Library System. Information Technology and Libraries, 39(1). https://doi.org/10.6017/ital.v39i1.11607
Section
Articles