A Library Website Redesign in the Time of COVID

A Chronological Case Study





COVID-19, website redesign, project management


In November 2019, Binghamton University Libraries initiated a website redesign project. Our goal was to create a user-centered, data-informed website with refreshed content and upgraded functionality. Originally, our redesign plan included in-person card-sorting activities, focus groups, and usability studies, but when the Libraries went remote in March 2020 due to the COVID-19 pandemic, we had to quickly reassess and adapt our processes and workflows. In this article, we will discuss how we completed this significant project remotely by relying on effective project management, communication, teamwork, and flexibility.

Author Biographies

Erin Rushton, Binghamton University Libraries

Head of Digital Initiatives and Resource Discovery 

Bern Mulligan, Binghamton University Libraries

Associate Librarian 


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Buell, Jesi, and Mark Sandford. “From Dreamweaver to Drupal: A University Library Website Case Study.” Information Technology and Libraries 37, no. 2 (2018): 118–26.

Wu, Jin, and Janis F. Brown. “Website Redesign: A Case Study.” Medical Reference Services Quarterly 35, no. 2 (2016): 158–74.

Zhu, Candice. “Website Makeover: Transforming the User Experience Starting from Scratch.” Computers in Libraries 41, no. 6 (2021): 21–6.




How to Cite

Rushton, E., & Mulligan, B. (2022). A Library Website Redesign in the Time of COVID: A Chronological Case Study . Information Technology and Libraries, 41(4). https://doi.org/10.6017/ital.v41i4.15101