Modeling a Library Web Site Redesign Process: Developing a User-Centered Web Site Through Usability Testing
This article presents a model for creating a strong, user-centered web presence by pairing usability testing and the design process. Four rounds of usability testing were conducted throughout the process of building a new academic library web site. Participants were asked to perform tasks using a talk-aloud protocol. Tasks were based on guiding principles of web usability that served as a framework for the new site. Results from this study show that testing throughout the design process is an effective way to build a web site that not only reflects user needs and preferences, but can be easily changed as new resources and technologies emerge.
The Digital Information Seeker: Report of the Findings from Selected OCLC, RIN, and JISC User Behaviour Projects,” OCLC Research, Edited by Lynn Silipigni-Connaway, Timothy Dickey. (2010): 6.
Research-Based Web Design and Usability Guidelines. Edited by Ben Schneiderman (Washington: United States Dept. of Health and Human Services, 2006): 190.
Brenda Battleson, Austin Booth, and Jane Weintrop, “Usability Testing of an Academic Library Web Site: A Case Study.” The Journal of Academic Librarianship 27, no. 3 (2001): 189-198.
John Bauer-Graham, Jodi Poe, and Kimberly Weatherford, “Functional by Design: A Comparative Study to Determine the Usability and Functionality of One Library's Web Site.” Technical Services Quarterly 21, no. 2 (2002): 34.
Laura Cobus, Valeda Dent, and Anita Ondrusek, “How Twenty-Eight Users Helped Redesign an Academic Library Web Site.” Reference & User Services Quarterly 44, no. 3 (2005): 234-235.
Barbara J. Cockrell, and Elaine A. Jayne, “How Do I Find an Article? Insights From a Web Usability Study.” The Journal of Academic Librarianship 28, no. 3 (2002): 123.
Judith Emde, Lea Currie, Fances Devlin, and Kathy Graves, “Is "Good Enough" OK? Undergraduate Search Behavior in Google and in a Library Database.” University of Kansas Scholarworks (2008).
Carol George, “Usability Testing and Design of a Library Website: an iterative approach. “OCLC Systems & Services 21, no. 3 (2005): 178.
Julia Gross, and Sheridan Lutie, “Web Scale Discovery: the User Experience.” New Library World 112, no. 5/6 (2011): 236.
Tom Ipri, Michael Yunkin, and Jeanne Brown, “Usability as a Method for Assessing Discovery.” Information Technology & Libraries 28, no. 4 (2009): 181.
Steve Krug, Don't Make Me Think! A Common Sense Approach to Web Usability. 2nd ed. (Berkeley, CA: New Riders Publishing, 2006): 135.
Laura Manzari, and Jeremiah Trinidad-Christensen, “User-Centered Design of a Web Site for Library and Information Science Students: Heuristic Evaluation and Usability Testing.” Information Technology and Libraries 25, no. 3 (2006): 163.
Susan McMullen, “Usability Testing in a Library Web site Redesign Project.” Reference Services Review 29, no. 1 (2001): 13.
Robert J. Nathan, Paul H. P. Yeow and Sam Murugesan, “Key Usability Factors of Service-Oriented Web Sites for Students: an Empirical Study.” Online Information Review 32, no. 3 (2008): 308.
Jakob Nielsen, Designing Web Usability. (Indianapolis: New Riders Publishing, 1999): 198.
Jakob Nielsen, and Marie Tahir, “Keep Your Users in Mind.” Internet World 6, no. 24 (2000): 44.
Dominique Turnbow, Kris Kasianovitz, Lise Snyder, David Gilbert, and David Yamamoto, “Usability Testing for Web Redesign: a UCLA Case Study.” OCLC Systems & Services 21, no. 3 (2005): 231.
Maaike Van Den Haak, Menno De Jong, and Peter Jan Schellens, “Retrospective vs. Concurrent Think-Aloud Protocols: Testing the Usability of an Online Library Catalogue.” Behavior & Information Technology 22, no. 5 (2003): 339.
Don Zimmerman and Dawn Bastian Paschal, “An Exploratory Evaluation of Colorado State Universities Libraries’ Digital Collections and the Western Waters Digital Library Web Sites.” The Journal of Academic Librarianship 35, no. 3 (2009): 238.