Facilitating Research Consultations Using Cloud Services: Experiences, Preferences, and Best Practices

  • Rebecca Zuege Kuglitsch University of Colorado Boulder
  • Natalia Tingle University Colorado Boulder
  • Alexander Watkins University of Colorado Boulder


The increasing complexity of the information ecosystem means that research consultations are increasingly important to meeting library users' needs. Yet librarians struggle to balance escalating demands on their time. How can we embrace this expanded role and maintain accessibility to users while balancing competing demands on our time? One tool that allows us to better navigate this shifting landscape is Google Appointment Calendar, part of Google Apps for Education. It makes it easier than ever for students to book a consultation with a librarian, while at the same time allowing the librarian to better control their schedule. Our research suggests that both students and librarians felt it was a useful, efficient system.

Author Biographies

Rebecca Zuege Kuglitsch, University of Colorado Boulder
Head, Gemmill Library of Engineering, Mathematics & Physics
Natalia Tingle, University Colorado Boulder
Business Collections and Reference Librarian
Alexander Watkins, University of Colorado Boulder
Art & Architecture Librarian


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Hess, Amanda Nichols. “Scheduling Research Consultations with YouCanBook.Me Low Effort, High Yield.” College & Research Libraries News 75, no. 9 (October 1, 2014): 510–13.

Lederer, Naomi, and Louise Mort Feldmann. “Interactions: A Study of Office Reference Statistics.” Evidence Based Library and Information Practice 7, no. 2 (2012): 5–19.

Magi, Trina J., and Patricia E. Mardeusz. “What Students Need from Reference Librarians: Exploring the Complexity of the Individual Consultation.” College & Research Libraries News 74, no. 6 (2013): 288–91.

———. “Why Some Students Continue to Value Individual, Face-to-Face Research Consultations in a Technology-Rich World.” College & Research Libraries 74, no. 6 (November 1, 2013): 605–18. doi:10.5860/crl12-363.

How to Cite
Kuglitsch, R. Z., Tingle, N., & Watkins, A. (2017). Facilitating Research Consultations Using Cloud Services: Experiences, Preferences, and Best Practices. Information Technology and Libraries, 36(1), 29-35. https://doi.org/10.6017/ital.v36i1.8923