TY - JOUR AU - Kerchner, Marcia D. PY - 2006/06/01 Y2 - 2024/03/28 TI - A Dynamic Methodology for Improving the Search Experience JF - Information Technology and Libraries JA - ITAL VL - 25 IS - 2 SE - Articles DO - 10.6017/ital.v25i2.3334 UR - https://ital.corejournals.org/index.php/ital/article/view/3334 SP - 78-87 AB - <p>In the early years of modern information retrieval, the&nbsp;fundamental way in which we understood and evaluated search performance was by measuring precision and&nbsp;recall. In recent decades, however, models of evaluation&nbsp;have expanded to incorporate the information-seeking&nbsp;task and the quality of its outcome, as well as the value of&nbsp;the information to the user. We have developed a systems&nbsp;engineering-based methodology for improving the whole&nbsp;search experience. The approach focuses on understanding users’ information-seeking problems, understanding who has the problems, and applying solutions that&nbsp;address these problems. This information is gathered&nbsp;through ongoing analysis of site-usage reports, satisfaction surveys, Help Desk reports, and a working relationship with the business owners.</p> ER -