GUO, Yan; LAM, Apple Hiu Ching; CHIU, Dickson K. W.; HO, Kevin K. W. Perceived Quality of Reference Service with WhatsApp: A Quantitative Study from User Perspectives. Information Technology and Libraries, [S. l.], v. 41, n. 3, 2022. DOI: 10.6017/ital.v41i3.14325. Disponível em: https://ital.corejournals.org/index.php/ital/article/view/14325. Acesso em: 19 apr. 2024.