WANG, Yongming. Using Machine Learning and Natural Language Processing to Analyze Library Chat Reference Transcripts. Information Technology and Libraries, [S. l.], v. 41, n. 3, 2022. DOI: 10.6017/ital.v41i3.14967. Disponível em: https://ital.corejournals.org/index.php/ital/article/view/14967. Acesso em: 24 apr. 2024.