Ozeran, Megan, and Piper Martin. “‘Good Night, Good Day, Good Luck’: Applying Topic Modeling to Chat Reference Transcripts”. Information Technology and Libraries 38, no. 2 (June 17, 2019): 49–57. Accessed April 26, 2024. https://ital.corejournals.org/index.php/ital/article/view/10921.