Information Technology and Libraries 2022-10-18T07:08:13-07:00 Ken Varnum Open Journal Systems <p><em>Information Technology and Libraries</em> publishes material related to all <strong>aspects of information technology in all types of libraries</strong>. Topic areas include, but are not limited to, library automation, digital libraries, metadata, identity management, distributed systems and networks, computer security, intellectual property rights, technical standards, geographic information systems, desktop applications, information discovery tools, web-scale library services, cloud computing, digital preservation, data curation, virtualization, search-engine optimization, emerging technologies, social networking, open data, the semantic web, mobile services and applications, usability, universal access to technology, library consortia, vendor relations, and digital humanities.</p> Letter from the Editors (September 2022) 2022-09-20T00:55:23-07:00 Kenneth J. Varnum Marisha C. Kelly 2022-09-19T00:00:00-07:00 Copyright (c) 2022 Kenneth J. Varnum and Marisha C. Kelly The First 500 Mistakes You Will Make While Streaming on 2022-09-20T00:55:35-07:00 Chris Markman Kasper Kimura Molly Wallner <p>Three librarians at the Mitchell Park branch of the Palo Alto City Library detail two years of lessons learned while streming a virtual event series on for the first time. This series, titled <em>Teach a Librarian How to Play Videogames,</em> began at the start of the COVID-19 pandemic. We hope this article will inspire you to try something new with your library events, and encourage readers to learn from these mistakes and build off our success.</p> 2022-09-19T00:00:00-07:00 Copyright (c) 2022 Chris Markman, Kasper Kimura, and Molly Wallner Measuring Library Broadband Networks to Address Knowledge Gaps and Data Caps 2022-10-18T07:08:13-07:00 Chris Ritzo Colin Rhinesmith Jie Jiang <p class="AbstractText">In this paper, we present findings from a three-year research project funded by the US Institute of Museum and Library Services that examined how advanced broadband measurement capabilities can support the infrastructure and services needed to respond to the digital demands of public library users across the US. Previous studies have identified the ongoing broadband challenges of public libraries while also highlighting the increasing digital expectations of their patrons. However, few large-scale research efforts have collected automated, longitudinal measurement data on library broadband speeds and quality of service at a local, granular level inside public libraries over time, including when buildings are closed. This research seeks to address this gap in the literature through the following research question: How can public libraries utilize broadband measurement tools to develop a better understanding of the broadband speeds and quality of service that public libraries receive? In response, quantitative measurement data were gathered from an open-source broadband measurement system that was both developed for the research and deployed at 30 public libraries across the US. Findings from our analysis of the data revealed that <a name="_Hlk108960499"></a>Ookla measurements over time can confirm when the library’s internet connection matches expected service levels and when they do not. When measurements are not consistent with expected service levels, libraries can observe the differences and correlate this with additional local information about the causes. Ongoing measurements conducted by the library enable local control and monitoring of this vital service and support critique and interrogation of the differences between internet measurement platforms. In addition, we learned that speed tests are useful for examining these trends but are only a small part of assessing an internet connection and how well it can be used for specific purposes. These findings have implications for state library agencies and federal policymakers interested in having access to data on observed versus advertised speeds and quality of service of public library broadband connections nationwide.</p> 2022-09-19T00:00:00-07:00 Copyright (c) 2022 Chris Ritzo, Colin Rhinesmith, and Jie Jiang Perceived Quality of Reference Service with WhatsApp 2022-09-22T13:20:55-07:00 Yan Guo Apple Hiu Ching Lam Dickson K. W. Chiu Kevin K. W. Ho <p>Academic libraries are experiencing significant changes and making efforts to deliver their service in the digital environment. Libraries are transforming from being places for reading to extensions of the classroom and learning spaces. Due to the globalized digital environment and intense competition, libraries are trying to improve their service quality through various evaluations. As reference service is crucial to users, this study explores user satisfaction towards the reference service through WhatsApp, a social media instant messenger, at a major university in Hong Kong and discusses the correlation between the satisfaction rating and three variables. Suggestions and recommendations are raised for future improvements. The study also sheds light on the usage of reference services through instant messaging in other academic libraries.</p> 2022-09-19T00:00:00-07:00 Copyright (c) 2022 Yan Guo, Apple Hiu Ching Lam, Dickson K. W. Chiu, and Kevin K. W. Ho Library Management Practices in the Libraries of Pakistan 2022-09-22T13:20:53-07:00 Asim Ullah Shah Khusro Irfan Ullah <p class="AbstractText">Library and information science has been at an infant stage in Pakistan, primarily in resource management, description, discovery, and access. The reasons are many, including the lack of interest and use of modern tools, techniques, and best practices by librarians in Pakistan. Finding a solution to these challenges requires a comprehensive study that identifies the current state of libraries in Pakistan. This paper fills this gap in the literature by reviewing the relevant literature published between 2015 and 2021 and selected through a rigorous search and selection methodology. It also analyzes the websites of 82 libraries in Pakistan through a theoretical framework based on various aspects. The findings of this study include: Libraries in Pakistan need a transition from traditional and limited solutions to more advanced information and communication technology (ICT)-enabled, user-friendly, and state-of-the-art systems to produce dynamic, consumable, and sharable knowledge space. They must adopt social semantic cataloging to bring all the stakeholders on a single platform. A libraries consortium should be developed to link users to local, multilingual, and multicultural collections for improved knowledge production, recording, sharing, acquisition, and dissemination. These findings benefit Pakistani libraries, librarians, information science professionals, and researchers in other developing countries. To the best of our knowledge, this is the first study of its kind providing insights into the current state of libraries in Pakistan through the study of their websites using a rigorous theoretical framework and in the light of the latest relevant literature.</p> 2022-09-19T00:00:00-07:00 Copyright (c) 2022 Irfan Ullah, Shah Khusro, and Asim Ullah Navigating Uncharted Waters 2022-09-27T12:27:52-07:00 Annie Wu Taylor Davis-Van Atta Bethany Scott Anne Washington Santi Thompson Jerrell Jones Andrew Weidner A. Laura Ramirez Marian Smith <p>In 2019, the University of Houston Libraries formed a Theses and Dissertations Digitization Task Force charged with digitizing and making more widely accessible the University’s collection of over 19,800 legacy theses and dissertations. Supported by funding from the John P. McGovern Foundation, this initiative has proven complex and multifaceted, and one that has engaged the task force in a broad range of activities, from purchasing digitization equipment and software to designing a phased, multiyear plan to execute its charge. This plan is structured around digitization preparation (phase one), development of procedures and workflows (phase two), and promotion and communication to the project’s targeted audiences (phase three). The plan contains step-by-step actions to conduct an environmental scan, inventory the theses and dissertations collections, purchase equipment, craft policies, establish procedures and workflows, and develop digital preservation and communication strategies, allowing the task force to achieve effective planning, workflow automation, progress tracking, and procedures documentation. The innovative and creative approaches undertaken by the Theses and Dissertations Digitization Task Force demonstrated collective intelligence resulting in scaled access and dissemination of the University’s research and scholarship that helps to enhance the University’s impact and reputation.</p> 2022-09-19T00:00:00-07:00 Copyright (c) 2022 Annie Wu, Taylor Davis-Van Atta, Bethany Scott, Santi Thompson, Anne Washington, Jerrell Jones, Andrew Weidner, A. Laura Ramirez, and Marian Smith Using Machine Learning and Natural Language Processing to Analyze Library Chat Reference Transcripts 2022-09-20T00:55:57-07:00 Yongming Wang <p>The use of artificial intelligence and machine learning has rapidly become a standard technology across all industries and businesses for gaining insight and predicting the future. In recent years, the library community has begun looking at ways to improve library services by applying AI and machine learning techniques to library data. Chat reference in libraries generates a large amount of data in the form of transcripts. This study uses machine learning and natural language processing methods to analyze one academic library’s chat transcripts over a period of eight years. The built machine learning model tries to classify chat questions into a category of reference or nonreference questions. The purpose is to predict the category of future questions by the model with the hope that incoming questions can be channeled to appropriate library departments or staff.</p> 2022-09-19T00:00:00-07:00 Copyright (c) 2022 Yongming Wang An Omeka S Repository for Place- and Land-Based Teaching and Learning 2022-09-20T00:55:46-07:00 Neah Ingram-Monteiro Ro McKernan <p class="AbstractText">Our small community college library developed a learning object repository to support a cross-institutional, land-based, multidisciplinary academic initiative using the open-source platform Omeka S. Drawing on critical, feminist, and open practices, we document the relational labor, dialogue, and tensions involved with this open education project. This case study shares our experience with tools and processes that may be helpful for other small-scale open education initiatives, including user-centered iterative design, copyright education, metadata design, and user-interface development in Omeka S.</p> 2022-09-19T00:00:00-07:00 Copyright (c) 2022 Neah Ingram-Monteiro and Ro McKernan