Information Technology and Libraries <p><em>Information Technology and Libraries</em> publishes material related to all <strong>aspects of information technology in all types of libraries</strong>. Topic areas include, but are not limited to, library automation, digital libraries, metadata, identity management, distributed systems and networks, computer security, intellectual property rights, technical standards, geographic information systems, desktop applications, information discovery tools, web-scale library services, cloud computing, digital preservation, data curation, virtualization, search-engine optimization, emerging technologies, social networking, open data, the semantic web, mobile services and applications, usability, universal access to technology, library consortia, vendor relations, and digital humanities.</p> en-US <p>Authors that submit to&nbsp;<em>Information Technology and Libraries</em> agree to the <a title="Copyright Notice" href="" target="_blank" rel="noopener">Copyright Notice</a>.</p> (Ken Varnum) (Gabriel Feldstein) Mon, 16 Mar 2020 06:41:40 -0700 OJS 60 Letter from the Editor <p>Statement of support in favor of LITA, ALCTS, and LLAMA merging to form a new ALA division, Core.</p> Kenneth J. Varnum Copyright (c) 2020 Kenneth J. Varnum Mon, 16 Mar 2020 00:00:00 -0700 A Framework for Member Success <p>Our organization and governance (our committees, offices, processes, etc.) play a major role in what it is like to be a member. For those of us who are most involved in ALA and LITA, the organization may be familiar and supportive. But for new members looking for a foothold, or library workers who don’t see themselves in our association, our organization may look like a barrier. Moreover, many of our financial challenges are connected to our organization. The organization must evolve, but we must achieve this without losing what makes us loyal members.</p> <p>&nbsp;</p> Emily Morton-Owens Copyright (c) 2020 Emily Morton-Owens Mon, 16 Mar 2020 00:00:00 -0700 Tackling the Big Projects <p>Everyone who works with library technology sooner or later finds they are faced with a major project to tackle. Sometimes we contract with a vendor to do the bulk of the work, sometimes we do the project ourselves. This article reviews the advantages and disadvantages to both methods.</p> Laurie Willis Copyright (c) 2020 Laurie Willis Mon, 16 Mar 2020 00:00:00 -0700 Google Us! <p>Capital Area District Libraries enrolled in Googe Ad Grants in 2018 and receives up to $10,000 of in-kind Google Ads each month. This article describes how we obtained the grant, the campaigns we've developed, and the impact it has made on visits to our online branch.</p> Sheryl Knox, Trenton Smiley Copyright (c) 2020 Sheryl Knox and Trenton Smiley Mon, 16 Mar 2020 00:00:00 -0700 User Experience Methods and Maturity in Academic Libraries <p class="AbstractText"><span lang="EN">This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the type and extent of UX methods currently in use by practitioners in academic libraries. Themes extracted from the survey responses also reveal a set of factors that influence the development of UX maturity. Analysis and discussion focus on organizational characteristics that influence UX methods and maturity. The authors conclude by offering a library-focused maturity scale with recommended practices for advancing UX maturity in academic libraries.</span></p> Scott W. H. Young, Zoe Chao, Adam Chandler Copyright (c) 2020 Scott W. H. Young, Zoe Chao, and Adam Chandler Mon, 16 Mar 2020 00:00:00 -0700 Virtual Reality <p>We conducted a survey to inform the expansion of a Virtual Reality (VR) service in our library. The survey assessed user experience, demographics, academic interests in VR, and methods of discovery. Currently our institution offers one HTC Vive VR system that can be reserved and used by patrons within the library, but we would like to expand the service to meet the interests and needs of our patrons. We found use among all measured demographics and sufficient patron interest for us to justify expansion of our current services. The data resulting from this survey and the subsequent focus groups can be used to inform other academic libraries exploring or developing similar VR services.</p> <p><strong>&nbsp;</strong></p> Megan Frost, Michael C Goates, Sarah Cheng, Jed Johnston Copyright (c) 2020 Megan Frost, Michael C. Goates, Sarah Cheng, and Jed Johnston Mon, 16 Mar 2020 00:00:00 -0700 Using Augmented and Virtual Reality in Information Literacy Instruction to Reduce Library Anxiety in Nontraditional and International Students <p>Throughout its early years, the Oral Roberts University (ORU) Library held a place of pre-eminence on campus. ORU’s founder envisioned the Library as central to all academic function and scholarship. Under the direction of the founding dean of learning resources, the Library was an early pioneer in innovative technologies and methods. However, over time, as the case with many academic libraries, the Library’s reputation as an institution crucial to the academic work on campus had diminished.</p> <p>A team of librarians is now engaged in programs aimed at repositioning the Library as the university’s hub of learning. Toward that goal, the Library has long taught information literacy (IL) to students and faculty through several traditional methods, including one-shot workshops and sessions tied to specific courses of study. Now, in conjunction with disseminating augmented, virtual, and mixed reality (AVMR) learning technologies, the Library is redesigning instruction to align with various realities of higher education today, including uses of AVMR in instruction and research and following best practices from research into serving</p> <ol> <li><em>online learners;</em></li> <li><em>international learners not accustomed to Western higher-education practices; and</em></li> <li><em>learners returning to university study after being away from higher education for some time or having changed disciplines of study.</em></li> </ol> <p>The Library is innovating online tutorials targeted for nontraditional and international graduate students with various combinations of AVMR, with the goal to diminish library anxiety. Numerous library and information science studies have shown a correlation between library anxiety and reduced library use, and library use has been linked to student learning, academic success, and retention.[1]</p> <p>This paper focuses on IL instruction methods under development by the Library. Current indicators are encouraging as the Library embarks on the redesign of IL instruction and early development of inclusion of AVMR in IL instruction for nontraditional and international students.<a href="applewebdata://BEC0AD20-3FC4-4E01-9561-C8FC77B4039C#_ednref1" name="_edn1"></a></p> Angela Sample Copyright (c) 2020 Angela Sample Mon, 16 Mar 2020 00:00:00 -0700 Bento Box User Experience Study at Franklin University <p class="AbstractText">This article discusses the benefits of the bento-box method of searching library resources, including a comparison of the method with a tabbed search interface. It then describes a usability study conducted by the Franklin University Library in which 27 students searched for an article, an ebook, and a journal on two websites: one using a bento box and one using the EBSCO Discovery Service (EDS). Screen recordings of the searches were reviewed to see what actions users took while looking for information on each site, as well as how long the searches took. Students also filled out questionnaires to indicate what they thought of each type of search. Overall students found more items on the bento-box site, and indicated a slight preference for the bento-box search over EDS. The bento-box site also provided quicker results than the EDS site. As a result, the Franklin University library decided to implement bento-box searching on its website.</p> Marc Jaffy Copyright (c) 2020 Marc Jaffy Mon, 16 Mar 2020 00:00:00 -0700 User Experience with a New Public Interface for an Integrated Library System <p class="AbstractText"><span lang="EN-CA">The purpose of this study was to understand the viewpoints and attitudes of researchers at Louisiana State University toward the new public search interface from SirsiDynix, Enterprise. Fifteen university constituents participated in user studies to provide feedback while completing common research tasks. Particularly of interest to the librarian observers were identifying and characterizing where problems were expressed by the participants as they utilized the new interface. This study was approached within the framework of the cognitive load theory and user experience (UX). Problems that were discovered are discussed along with remedies, in addition to areas for further study.</span></p> Kelly Blessinger, David Comeaux Copyright (c) 2020 Kelly Blessinger and David Comeaux Mon, 16 Mar 2020 00:00:00 -0700 Creating and Managing a Repository of Past Exam Papers <p>Exam period can be a stressful time for students, and having examples of past papers to help prepare for the tests can be extremely helpful. It is possible that past exams are already shared on your campus—by professors in their specific courses, via student unions or groups, or between individual students. In this article, we will go over the workflows and infrastructure to support systematically collecting, providing access to, and managing a repository of past exam papers. We will discuss platform-agnostic considerations of opt-in vs opt-out submission, access restriction, discovery, retention schedules, and more. Finally, we will share the University of Toronto set up, including a dedicated instance of DSpace, batch metadata creation and ingest scripts, and our submission and retention workflows that take into account the varying needs of stakeholders across our three campuses.</p> Mariya Maistrovskaya, Rachel Wang Copyright (c) 2020 Mariya Maistrovskaya and Rachel Wang Mon, 16 Mar 2020 00:00:00 -0700 Meeting Users Where They Are <p class="AbstractText">Campus portals are one of the most visible and frequently used online spaces for students, offering one-stop access to key services for learning and academic self-management. This case study reports how instruction librarians at the University of Vermont collaborated with portal developers in the registrar’s office to develop high-impact, point-of-need content for a dedicated “Library” page. This content was then created in LibGuides and published using the Application Programming Interfaces (APIs) for LibGuides boxes. Initial usage data and analytics show that traffic to the libraries’ portal page has been substantially and consistently higher than expected. The next phase for the project will be the creation of customized library content that is responsive to the student’s user profile.</p> Graham Sherriff, Dan DeSanto, Daisy Benson, Gary S. Atwood Copyright (c) 2020 Graham Sherriff, Dan DeSanto, Daisy Benson, and Gary S. Atwood Mon, 16 Mar 2020 00:00:00 -0700