Help Us Understand ITAL's Readership

Take this brief survey to tell us a little about how you came to ITAL today, how you're connected with library technology, and what you'd like to see in the journal. It won't take much of your time (no more than 5 minutes) and will help us understand the context in which we are working.

An Assessment of Student Satisfaction with a Circulating Laptop Service

Louise Feldmann, Lindsey Wess, Tom Moothart


Since May of 2000, Colorado State University’s (CSU) Morgan Library has provided a laptop computer lending service. In five years the service had expanded from 20 to 172 laptops. Although the service was deemed a success, users complained about slow laptop startups, lost data, and lost wireless connections. In the fall of 2005, the program was formally assessed using a customer satisfaction survey. This paper discusses the results of the survey and changes made to the service based on user feedback.

Full Text:




  • There are currently no refbacks.

License URL:



SCImago Journal & Country Rank data for ITAL