Usability Testing for Greater Impact: A Primo Case Study

Joy Marie Perrin, Melanie Clark, Esther De-Leon, Lynne Edgar


This case study focuses on a usability test conducted by four librarians at Texas Tech University. Eight students were asked to complete a series of tasks using OneSearch, the TTU Libraries’ implementation of the Primo discovery tool. Based on the test, the team identified three major usability problems, as well as potential solutions. These problems typify the difficulties patrons face while using library search tools, but have a variety of simple solutions.


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Sauro, J. (2011, February 2). Measuring Usability with the System Usability Scale (SUS). Retrieved March 19, 2014, from Measuring Usability: Quantitative Usability, Statistics & Six Sigma by Jeff Sauro:

Still, B., & Betz, M. (2011). A Study Guide for the Certified User Experience Professional (CUEP) Workshop. Lubbock: Texas Tech University.



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