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Improved Delivery of Library Materials: The Cleveland Experience

J. P. Herling, M. G. Fancher Beeler, A. Reisman, B. V. Dean


This paper describes a project designed to improve services to library users by solving, through the application of operations research methods, a complex problem of delivery of library materials in an urban, multisystem library service region. Unique features, methodology, results, and limitations are discussed.

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